Shipping and Returns

Shipping and Returns

International

Shipping and handling will be billed FOB shipping point and added to your invoice. Some items may be shipped directly to you from the manufacturer, FOB from that location.

Inventoried items typically ship within 24 hours of receiving the payment. Factory-direct items ship promptly (usually within 7-10 business days) from our manufacturer’s stock, FOB point(s) as indicated. Larger items may be shipped via a trucking company and customers are encouraged to check each incoming shipment carefully before acknowledging receipt from the carrier.

Unless otherwise requested by a customer, goods will be shipped via carriers of our choice with shipping, handling, insurance, and packaging charges prepaid and added to the invoice. If you prefer to use your own shipping account, please contact customer service. We do not ship C.O.D

If you need expedited delivery, call our customer service department +27 11 462 1973. We will prepay and add shipping and handling charges to your invoice.

Customers should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, customer should note the extent of the damage on the freight bill and call Gear Workwear immediately. Although Gear Workwear’s responsibility for loss and damage ceases when the products are accepted for shipment by the carrier, when notified, we will file a damage claim for goods shipped via a carrier of our choice, issue credit for the damaged goods, and ship an immediate replacement. Buyer shall, at Gear Workwear’s option, return any damaged products to Gear Workwear pursuant to instructions from Gear Workwear.

All international shipments will require customer/receiver to pay any applicable duties and taxes at time of delivery. Gear Workwear does not collect international duties and/or taxes during the checkout process; and therefore the responsibility falls solely on the consumer at the time of delivery. Please note that any international shipments refused by the customer will be abandoned and not returned Gear Workwear; unless previously agreed to by Gear Workwear. ALL ABANDONED ORDERS WILL NOT BE ELIGIBLE FOR A REFUND OF THE MERCHANDISE OR THE SHIPPING COSTS INCURRED. If you have any further questions, please contact our customer service department for assistance.

Local Delivery (South Africa)

Stock will be released once we received payment and only when the invoice amount has been paid in full. Once we have received the payment the order will be shipped within 24-48hours for deliver. You will be provided with a waybill reference code for the tracking of your delivery. Our Local services provider is The Courier Guy but we can use other services providers if required.

What is your return policy and procedure?

Your satisfaction is important. If for any reason you are dissatisfied with a product you receive from Gear Workwear, you can request a Return Merchandise Authorization, or RMA, by emailing rma@gearworkwear.com . Otherwise, you can call us for a return authorization number and return it for credit, replacement or refund. Special order and drop ship items are subject to the prior approval and the returned goods policy of the manufacturer. All custom imprinted/branded clothing is non-returnable; unless due to an error initiated by Gear Workwear. All returns must be in resalable condition with their original packaging, and are subject to inspection for damage or misuse prior to issuance of a credit or refund. RMA’s must be submitted within 60 days of order completion.

To help us process your return quickly, please note the following: Please call +27 11 462 1973 or email rma@gearworkwear.com to request a return merchandise authorization number (RMA#). No returns will be accepted or credited without RMA#. A Gear Workwear customer service representative will provide you with an address to return the products.

Gear Workwear’s liability and the Buyer’s exclusive remedies under our warranty shall be limited solely to repair, replacement, credit or refund at our option. Defective products are warrantied under applicable manufacturer’s warranty policy; and will be submitted to the manufacturer for processing.

Carefully pack products and note the RMA# on the outside of the box. Include your return address information on all packages. Gear Workwear cannot be responsible for lost shipments from customers. Include in the package your company name, account number, invoice number and a brief description of the reason for the return.

Gear Workwear`s order entry error returns will be credited for the original invoice price, shipping costs plus return shipping costs. All other returns may be subject to a 15% restocking fee and credited at original invoice cost. No overstock returns will be accepted older than 30 days from the invoice date. Return shipping expense is the responsibility of the shipper. Custom order, imprinted, or special order products are not returnable.

How do payment and sales work?

Our terms are Net 30 days to accounts with established credit. We also accept Electronic Fund Transfer,T/T, Letter of Credit,Paypal,MasterCard and VISA.All Paypal payments will be U.S. dollars and all other transactions will be South African Rand based. Gear Workwear welcomes business, education and government accounts. Call to open an account with us. Finance charges will be assessed to invoices not paid within 30 days.

If your organization is tax exempt, please mail a copy of your exemption certificate to: accounts@gearworkwear.com.

To better serve you, we can confirm your mail or fax order if requested with an email supplied at the time of the order.

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